Returns & Refunds

Returns

  • You may request a return within 30 days of receiving your order.
  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
  • Certain products, such as perishable goods, personal care items, and gift cards, are non-returnable.
  • To start a return, please contact our support team at [your email address] with your order number and details.

Refunds

  • Once your return is received and inspected, we will notify you by email.
  • If approved, your refund will be processed to your original method of payment within 5–10 business days.
  • Shipping costs are non-refundable. If you received free shipping, the original shipping cost may be deducted from your refund.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange for the same product, please email us at [your email address].

Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank or credit card provider.
  • If you’ve done this and still haven’t received it, contact us at [your email address].

Shipping Returns

  • To return your product, please mail it to:
    [Your Company Name, Return Address, City, Postal Code, Country].
  • You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item).