Refund policy

Effective Date: September 11th, 2025
Last Updated: September 11th, 2025

1. OVERVIEW

1.1 Our Commitment

At GIGA Fitness, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines your options if you need to return or exchange any GIGA products.

1.2 Policy Scope

This policy applies to all purchases made directly from https://www.gigafitness.com/. Products purchased from unauthorized retailers or third-party sellers are not eligible for returns through GIGA and should be returned to the place of purchase.

1.3 Quick Reference

  • Return Window: 30 days from order placement
  • Condition Required: New, unworn, unwashed with tags
  • Defect Warranty: 90 days from order placement
  • Final Sale Items: No returns or exchanges
  • Return Authorization: Required for all returns

2. RETURN ELIGIBILITY

2.1 Standard Return Window

You have 30 days from the date your order was placed (not delivery date) to initiate a return. This applies to all regular-priced items that meet our return conditions.

2.2 Return Conditions

To be eligible for return, items must be:

  • Unworn, unwashed, and unused
  • In original condition with all tags attached
  • In original packaging (where applicable)
  • Free from odors, stains, deodorant marks, or other signs of wear
  • Accompanied by proof of purchase (order number or receipt)
  • Not designated as "Final Sale"

2.3 Items That Cannot Be Returned

The following items are FINAL SALE and cannot be returned or exchanged:

  • Items marked as "Final Sale" or "Clearance"
  • Opened dietary supplements
  • Opened energy drinks
  • Items that have been worn beyond brief try-on
  • Items without original tags
  • Items damaged through customer use or negligence
  • Items purchased from unauthorized retailers
  • Items beyond the 30-day return window

2.4 Try-On Policy

We understand you need to check fit and feel. Brief try-on is permitted, but items must:

  • Show no signs of wear or use
  • Retain all original tags (handle carefully during try-on)
  • Be immediately repackaged after trying on
  • Not be worn for any activities or extended periods

3. DEFECTIVE PRODUCTS AND WARRANTY

3.1 90-Day Product Warranty

All GIGA products are covered by a 90-day warranty against manufacturing defects from the date of order placement. This warranty covers:

  • Material defects
  • Construction issues
  • Premature wear under normal use
  • Hardware or component failure

3.2 Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear
  • Damage from improper care or washing
  • Damage from misuse or accidents
  • Fading or changes from exposure to elements
  • Issues arising from alterations or modifications

3.3 Warranty Claims Process

To file a warranty claim:

  1. Contact contact@gigafitness.com within 90 days of order placement
  2. Provide order number and description of the defect
  3. Submit clear photos of the defective item
  4. Await approval and return instructions
  5. Return the item using our prepaid label

3.4 Warranty Resolution

For approved warranty claims, you may choose:

  • Full replacement of the defective item
  • Full refund including original shipping
  • Store credit for future purchases

4. RETURN PROCESS

4.1 How to Initiate a Return

Step 1: Request Return Authorization

  • Email contact@gigafitness.com
  • Include your order number in the subject line
  • Specify which items you're returning
  • State your reason for return
  • Indicate your preferred resolution (refund, exchange, store credit)

Step 2: Receive RMA Number

  • We'll respond within 24-48 hours
  • You'll receive a Return Merchandise Authorization (RMA) number
  • A prepaid return shipping label will be provided
  • Instructions for packaging and shipping will be included

Step 3: Package Your Return

  • Place items in original packaging if available
  • Ensure all tags are attached
  • Include the RMA number inside the package
  • Write the RMA number on the outside of the package
  • Seal package securely

Step 4: Ship Your Return

  • Attach the prepaid shipping label to your package
  • Drop off at the specified carrier location
  • Save your tracking number
  • Track your return to confirm delivery

Step 5: Return Processing

  • We'll email confirmation when your return is received
  • Inspection and processing takes 5-10 business days
  • You'll receive confirmation once your return is processed
  • Refunds appear in your account within 3-5 additional business days

4.2 Return Authorization Requirements

  • All returns require prior authorization
  • Returns without RMA numbers may be refused or delayed
  • RMA numbers are valid for 30 days from issuance
  • Each return requires a separate RMA number

4.3 Return Shipping

Customer-Initiated Returns:

  • We provide a prepaid return label for convenience
  • The cost of the return label will be deducted from your refund
  • You may use your own shipping method if preferred
  • We are not responsible for returns lost in transit without tracking

Defective/Error Returns:

  • We provide a prepaid return label at no cost to you
  • No deduction from your refund
  • We cover all return shipping costs

5. REFUND OPTIONS AND PROCESSING

5.1 Refund Methods

When returning items, you may choose from the following options:

Option A: Store Credit

  • Processed immediately upon return approval
  • 10% bonus added to your credit amount
  • Never expires
  • Can be used on any future purchase
  • Transferable to another customer

Option B: Original Payment Method

  • Refunded to the payment method used for purchase
  • Processing takes 5-10 business days after return receipt
  • May take additional 3-5 business days to appear in your account
  • Different timelines may apply for different payment methods

Option C: Exchange

  • Direct exchange for different size, color, or style
  • New item ships immediately upon exchange approval
  • No need to wait for return to be received
  • Free shipping on all exchanges
  • Price adjustments handled accordingly

Option D: Partial Refund

  • Applied when items don't meet full return conditions
  • Amount determined based on item condition
  • Processing follows standard refund timeline

5.2 Refund Amounts

Standard Returns (Within Policy)

  • Product price: Fully refunded
  • Original shipping cost: Non-refundable
  • Return shipping: Deducted from refund if using our label

Defective or Error Returns

  • Product price: Fully refunded
  • Original shipping cost: Fully refunded
  • Return shipping: Covered by GIGA

Partial Returns

  • Refund calculated per item
  • Each item evaluated individually
  • Shipping costs prorated when applicable

5.3 Processing Timelines

  • Return Receipt Confirmation: 1-2 business days
  • Inspection and Approval: 2-3 business days
  • Refund Processing: 5-10 business days
  • Bank Processing: 3-5 additional business days
  • Total Timeline: Approximately 11-20 business days from return receipt

5.4 Currency and International Refunds

  • Refunds processed in original payment currency
  • Exchange rates applied at time of refund processing
  • International refunds may take additional processing time
  • No currency conversion fees charged by GIGA

6. EXCHANGE POLICY

6.1 Exchange Eligibility

Exchanges are available for:

  • Size variations of the same product
  • Color variations of the same product
  • Different styles of equal or different value
  • Defective items requiring replacement

6.2 Exchange Process

  1. Email contact@gigafitness.com with exchange request
  2. Specify desired replacement item
  3. Receive confirmation of availability
  4. New item ships immediately (before we receive your return)
  5. Return original item within 30 days of receiving replacement
  6. Use provided prepaid return label

6.3 Exchange Benefits

  • Immediate shipping of replacement item
  • No waiting for return processing
  • Free shipping on all exchanges
  • Priority processing within 24 hours
  • Price differences handled seamlessly

6.4 Exchange Limitations

  • Subject to inventory availability
  • Limited to 26 countries we ship to
  • One exchange per original item
  • Final sale items cannot be exchanged

7. INTERNATIONAL RETURNS

7.1 International Return Policy

Our return policy applies uniformly to all 26 countries we service. The same timelines, conditions, and options apply regardless of your location.

7.2 International Return Shipping

Customer-Initiated Returns:

  • Return shipping is customer's responsibility
  • Prepaid label available (cost deducted from refund)
  • Customs duties and fees are customer's responsibility

Defective/Error Returns:

  • We cover all return shipping costs
  • We handle customs documentation
  • No cost to customer

7.3 International Return Destination

All international returns must be shipped to our fulfillment center in Canada. The return address will be provided with your RMA number.

7.4 International Processing Times

International returns require additional time for:

  • Shipping (varies by location)
  • Customs clearance
  • Add 7-14 business days to standard processing times

8. SPECIFIC PRODUCT CATEGORIES

8.1 Apparel and Accessories

  • Standard 30-day return policy applies
  • Must be unworn with tags attached
  • 90-day warranty for defects
  • Try-on permitted within guidelines

8.2 Dietary Supplements

Unopened Products:

  • Returnable within 30 days
  • Must be in original sealed packaging
  • Full refund minus shipping costs

Opened Products:

  • Not returnable for any reason except defects
  • Quality issues require batch number and evidence
  • Safety concerns should be reported immediately

8.3 Energy Drinks

Unopened Products:

  • Returnable within 30 days
  • Must be in original sealed packaging
  • Check expiration dates upon receipt

Opened Products:

  • Not returnable for any reason except defects
  • Quality issues require immediate reporting
  • Photograph evidence required

8.4 Final Sale and Clearance Items

  • Marked clearly on product page and at checkout
  • No returns or exchanges accepted
  • Defects still covered under 90-day warranty
  • All sales final once purchased

9. SPECIAL CIRCUMSTANCES

9.1 Wrong Item Received

If you receive an incorrect item:

  • Contact us within 48 hours of delivery
  • We'll send the correct item immediately
  • Return shipping covered by GIGA
  • You may keep the incorrect item in some cases
  • 10% discount on next order for the inconvenience

9.2 Missing Items

If items are missing from your order:

  • Report within 48 hours of delivery
  • We'll verify and ship missing items immediately
  • No return necessary
  • Express shipping at our expense

9.3 Damaged in Transit

For shipping damage:

  • Document with photos within 48 hours
  • Keep all packaging materials
  • Full replacement or refund offered
  • We handle carrier claims
  • No return required for destroyed items

9.4 Lost Returns

If your return is lost in transit:

  • Tracking information required for claims
  • Investigation period of 5-10 business days
  • Resolution upon investigation completion
  • We're not liable for untracked returns

10. FRAUD PREVENTION AND POLICY ABUSE

10.1 Return Monitoring

We monitor return patterns to identify potential abuse. Excessive or suspicious return activity may result in:

  • Return privilege suspension
  • Account termination
  • Order cancellation
  • Legal action for fraud

10.2 Fraudulent Returns

Attempting to return the following constitutes fraud:

  • Counterfeit items
  • Items not purchased from GIGA
  • Worn items claimed as unworn
  • Empty packages
  • Switched items

10.3 Investigation Rights

GIGA reserves the right to:

  • Investigate any return we deem suspicious
  • Request additional documentation
  • Involve law enforcement when appropriate
  • Share information with fraud prevention services
  • Refuse returns that violate our policies

10.4 Consequences of Policy Violation

  • Denial of return and forfeiture of products
  • Permanent ban from future purchases
  • Legal action for damages
  • Criminal prosecution for fraud

11. SEASONAL AND PROMOTIONAL POLICIES

11.1 Holiday Return Extensions

During peak holiday seasons, we may extend return windows. Any extensions will be:

  • Announced on our website
  • Communicated via email
  • Applied automatically to eligible orders

11.2 Promotional Item Returns

Items purchased during promotions:

  • Subject to standard return policy
  • Refunded at price paid, not original price
  • Bundle deals may require complete return
  • Free gifts must be returned with purchased items

11.3 Black Friday and Special Sales

Special terms may apply to major sale events:

  • Clearly disclosed at time of purchase
  • May include modified return windows
  • May include final sale designations
  • Standard warranty still applies

12. CUSTOMER SERVICE AND SUPPORT

12.1 Contact Information

For all return and refund inquiries:

12.2 Information to Include

When contacting us, please provide:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Preferred resolution
  • Photos (if applicable)

12.3 Customer Service Capabilities

Our team can help with:

  • Return authorization
  • Exchange processing
  • Refund status updates
  • Product questions
  • Warranty claims
  • Policy clarifications

12.4 Escalation Process

If you're not satisfied with the initial response:

  • Request supervisor review
  • Allow 3-5 business days for review
  • Final decisions are binding

13. LEGAL TERMS

13.1 Governing Law

This Return and Refund Policy is governed by the laws of the State of Delaware, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from this policy shall be resolved according to the dispute resolution provisions in our Terms and Conditions, including binding arbitration.

13.3 Limitation of Liability

Our liability for any return or refund issue is limited to the purchase price of the products in question. We are not liable for consequential, indirect, or punitive damages.

13.4 Policy Modifications

We reserve the right to modify this policy at any time. Changes will be:

  • Posted on this page
  • Effective immediately upon posting
  • Applicable to orders placed after the update
  • Communicated for material changes

13.5 Severability

If any provision of this policy is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. POLICY INTEGRATION

14.1 Related Policies

This Return and Refund Policy should be read in conjunction with:

  • Terms and Conditions
  • Shipping Policy
  • Privacy Policy

14.2 Order of Precedence

In case of conflict between policies:

  1. Specific terms override general terms
  2. Terms and Conditions govern overall relationship
  3. This policy governs return and refund matters

14.3 Complete Agreement

This policy, along with our other policies, constitutes the complete agreement regarding returns and refunds.

15. SUMMARY OF KEY POINTS

Return Basics

  • 30 days from order placement to initiate returns
  • Items must be unworn, unwashed, with tags
  • RMA required for all returns
  • Final sale items cannot be returned

Warranty Coverage

  • 90 days for manufacturing defects
  • Covers material and construction issues
  • Full replacement or refund for defects

Refund Options

  • Store credit with 10% bonus
  • Original payment refund
  • Direct exchange with immediate shipping
  • Partial refund for condition issues

Shipping Costs

  • Customer pays return shipping for standard returns
  • GIGA covers shipping for defects or errors
  • Prepaid labels available for convenience

Processing Times

  • 5-10 business days after receipt
  • Additional 3-5 days for bank processing
  • International returns add 7-14 days

Contact Us

Email: contact@gigafitness.com

Response Time: 24-48 hours

 

 

Important Notice: This policy applies to orders placed on or after September 11th, 2025. Previous orders are subject to the policy in effect at the time of purchase.

Mailing Address:
GIGA Chad Ltd.
611 South DuPont Highway, Suite 102
Dover, Delaware, 19901
United States

Last Updated: September 11th, 2025

2024 GIGA Chad Ltd. All rights reserved.