Effective Date: September 11th, 2025
Last Updated: September 11th, 2025

1. SHIPPING OVERVIEW

1.1 Our Shipping Commitment

At GIGA Fitness, we are committed to delivering your premium fitness gear as quickly and efficiently as possible. We use express shipping methods to ensure you receive your products within 3-7 business days to all countries we service. All orders are fulfilled through our trusted third-party logistics partner located in Canada.

1.2 Countries We Ship To

We currently ship to the following countries:

• United States
• Canada
• Czech Republic (Czechia)
• Denmark
• Finland
• France
• Germany
• Hong Kong SAR
• Ireland
• Israel
• Italy
• Japan
• Malaysia
• Mexico
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Singapore
• South Korea
• Spain
• Sweden
• Switzerland
• United Arab Emirates
• United Kingdom

Note: We are continuously working to expand our shipping coverage. If your country is not listed above, please check back regularly or contact contact@gigafitness.com to be notified when we begin shipping to your location.

1.3 Processing and Fulfillment

• Processing Time: Orders are processed within 3-7 business days of placement
• 7-Day Operations: We process and ship orders 7 days a week, including weekends and most holidays
• Order Confirmation: You will receive an order confirmation email immediately after placing your order
• Shipping Confirmation: You will receive a shipping confirmation with tracking information once your order has been processed and dispatched

2. SHIPPING RATES AND DELIVERY

2.1 Shipping Costs

Shipping costs are calculated based on:

• Order Weight: The total weight of items in your order
• Destination: Your shipping address location
• Shipping Method: Express shipping (our standard method)

The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.

2.2 Free Shipping

We offer FREE DOMESTIC SHIPPING on all orders over $100 USD (or equivalent in local currency).

• Free shipping applies automatically at checkout when your order meets the threshold
• No promotional code required
• Applies to all countries we ship to
• Calculated before taxes but after any discounts are applied

2.3 Delivery Timeframes

All orders are delivered within 3-7 business days via express shipping

• This timeframe applies to all countries we service
• Business days exclude weekends and major holidays
• Delivery timeframe begins once your order has been processed and shipped
• Total time from order placement to delivery is typically 6-14 business days (3-7 days processing + 3-7 days shipping)

2.4 Tracking Your Order

• Tracking Information: Provided via email once your order ships
• Carrier Tracking: Direct tracking through our shipping carrier's system
• International Tracking: Available for all international orders
• Tracking Updates: Real-time updates available through the carrier's tracking portal
• Delivery Confirmation: Available through your tracking link

3. INTERNATIONAL SHIPPING

3.1 Customs, Duties, and Taxes

GIGA covers ALL import duties, customs fees, and tariffs for international orders.

• The price you see at checkout is the final price you pay
• No additional fees will be required upon delivery
• No hidden customs charges or surprise fees
• We handle all customs documentation and declarations

3.2 International Delivery

• Same 3-7 business day express delivery timeframe for all countries
• Full tracking available for all international shipments
• All products are eligible for international shipping unless restricted by local laws
• Currency conversion handled automatically at checkout

3.3 Customs Processing

While we handle all customs fees, please note:

• Customs processing may occasionally cause minor delays beyond our control
• Some countries may inspect packages, which could add 1-2 days to delivery
• We cannot be held responsible for delays caused by customs authorities
• Local regulations may restrict certain products (particularly supplements and energy drinks)

3.4 Country-Specific Restrictions

Certain products may be restricted based on local regulations:

• Supplements: May be restricted in some countries due to local health regulations
• Energy Drinks: Subject to local food and beverage laws
• Apparel: Generally unrestricted in all shipping destinations
• We will notify you if any items in your order cannot be shipped to your country

4. ORDER TRACKING AND DELIVERY

4.1 Tracking Information

Once your order ships, you will receive:

• Shipping Confirmation Email: Contains your tracking number and carrier information
• Direct Tracking Link: Click to view real-time tracking updates
• Estimated Delivery Date: Based on carrier's delivery commitment
• Delivery Updates: Available through the tracking portal

4.2 Delivery Confirmation

• We rely on carrier tracking information as proof of delivery
• Tracking showing "Delivered" constitutes successful delivery
• Please ensure someone is available to receive packages at your shipping address
• We recommend tracking your package on the delivery date

4.3 Delivery Issues

4.3.1 Package Marked Delivered But Not Received

If tracking shows delivered but you haven't received your package:

1. Check with household members or neighbors
2. Look for the package in secure locations around your property
3. Verify the shipping address was correct
4. Contact the carrier directly for delivery details
5. Contact us at contact@gigafitness.com if the issue remains unresolved

4.3.2 Lost Packages

• We will work with the carrier to investigate lost packages
• Investigation may take 5-10 business days
• Once confirmed lost, we will reship your order at no additional cost
• Lost package claims must be filed within 30 days of the expected delivery date

4.3.3 Stolen Packages

• We are not responsible for packages stolen after successful delivery
• We recommend:
  • Using a secure delivery address
  • Requiring signature for high-value orders (where available)
  • Installing package security measures at your delivery location
  • Filing a police report for stolen packages

5. SHIPPING ADDRESS AND MODIFICATIONS

5.1 Shipping Address Accuracy

You are responsible for providing an accurate and complete shipping address.

• Please double-check your address before completing your order
• Include apartment/unit numbers, building names, or other necessary details
• Ensure the recipient name matches the delivery location
• Verify your country is on our shipping list before ordering

5.2 Address Changes

• Before Processing: Address changes are possible if your order hasn't been processed
• After Processing: Once processed, address changes cannot be guaranteed
• Contact Timeline: Request changes immediately by emailing contact@gigafitness.com
• Change Requests: Include your order number and new address details
• Country Changes: Can only be changed to another country on our shipping list

5.3 Incorrect Address Consequences

If a package is returned due to an incorrect or incomplete address provided by you:

• You will be notified via email
• You will be responsible for additional shipping costs to reship the order
• Refunds may be issued minus original shipping costs
• We are not responsible for delays caused by incorrect addresses

5.4 Rerouting Packages

• We cannot guarantee the ability to reroute packages once shipped
• Rerouting requests must be made directly with the carrier
• Additional fees charged by the carrier are your responsibility
• We will attempt to assist but cannot guarantee successful rerouting

6. SHIPPING RESTRICTIONS AND LIMITATIONS

6.1 Geographic Restrictions

• We only ship to the countries listed in Section 1.2
• Orders placed from countries not on our shipping list will be cancelled and refunded
• We cannot ship to freight forwarders or package forwarding services outside our shipping zones
• Military addresses (APO/FPO/DPO) may be available for US orders

6.2 Product Availability

• All products are generally available for shipping to our listed countries
• Some products may have restrictions based on local laws and regulations
• Supplements and energy drinks may be restricted in certain countries
• We reserve the right to cancel orders that violate local import laws

6.3 Order Limitations

• We reserve the right to limit quantities on certain items
• Bulk orders may require special shipping arrangements
• Commercial resale orders may be subject to different shipping terms
• We may cancel orders that appear to be for resale without authorization

6.4 Force Majeure

We are not liable for shipping delays or failures caused by:

• Natural disasters or severe weather
• Carrier service disruptions or strikes
• Government actions or customs delays
• Pandemic-related restrictions
• War, terrorism, or civil unrest
• Other events beyond our reasonable control

7. DAMAGES AND MISSING ITEMS

7.1 Damaged Products

If you receive damaged products:

1. Document the Damage: Take clear photos of the damaged items and packaging
2. Report Promptly: Contact us within 48 hours of delivery
3. Keep Everything: Retain all packaging materials and damaged items
4. Resolution Options: We offer your choice of:
   • Full replacement of damaged items
   • Full refund for damaged items
   • Store credit for future purchases

7.2 Missing Items

If your order is missing items:

1. Check your order confirmation for accuracy
2. Verify items weren't shipped separately
3. Contact us within 48 hours of delivery
4. We will investigate and resolve promptly

7.3 Quality Assurance

• All orders are quality-checked before shipping
• Packing slips are included with all orders
• We take extra care with all shipments
• Multiple verification steps ensure order accuracy

8. RETURN SHIPPING

8.1 Return Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer
• Prepaid Labels: We provide prepaid return labels for your convenience
• Label Deduction: The cost of the prepaid label will be deducted from your refund
• Our Error: If the return is due to our error, we cover all return shipping costs

8.2 International Returns

• International return shipping costs are the customer's responsibility
• Prepaid international return labels are available for countries we ship to
• Customs fees for returns are the customer's responsibility
• We recommend using tracked shipping for international returns

8.3 Exchange Shipping

• Exchanges follow the same shipping policy as returns
• Customer pays return shipping
• We cover shipping for the replacement item if the exchange is due to our error
• Standard shipping rates apply for size/color exchanges

9. SPECIAL SHIPPING CIRCUMSTANCES

9.1 Pre-Orders

• Pre-order items will ship on or before the announced release date
• You will receive email updates about pre-order status
• Payment is processed at the time of order
• Shipping timeframes begin once the pre-order item ships

9.2 Promotional Periods

During high-volume periods (sales, holidays, new launches):

• Processing times may be extended by 1-2 business days
• We will notify you of any expected delays
• Express shipping timeframes remain the same once shipped
• Order early during peak seasons to ensure timely delivery

9.3 Gift Orders

• Gift orders can be shipped to addresses different from the billing address
• Gift messages can be included upon request
• Prices can be excluded from packing slips for gifts
• Gift packaging options may be available during checkout
• Gift recipients must be in countries we ship to

10. CUSTOMER SERVICE

10.1 Shipping Inquiries

For all shipping-related questions:

• Email: contact@gigafitness.com
• Response Time: Within 24-48 hours
• Include: Your order number and specific inquiry
• Tracking Help: We're here to assist with tracking issues

10.2 What We Can Help With

• Tracking information and updates
• Address change requests (if possible)
• Investigating delivery issues
• Damage or missing item claims
• International shipping questions
• Customs and duties inquiries
• Country availability questions

10.3 What We Cannot Guarantee

• Address changes after processing
• Package interception or recall
• Expediting orders already placed
• Delivery by specific dates (beyond our standard timeframes)
• Control over carrier delays or customs processing
• Shipping to countries not on our list

11. IMPORTANT NOTICES

11.1 Liability Limitations

• Our liability for any shipping issue is limited to the value of the products ordered
• We are not responsible for consequential damages from delayed delivery
• Risk of loss passes to you once the package is delivered to the carrier
• We recommend purchasing insurance for high-value orders

11.2 Shipping Policy Updates

• We reserve the right to update this Shipping Policy at any time
• Changes will be posted on this page with an updated "Last Updated" date
• Continued use of our services constitutes acceptance of policy changes
• Material changes may be communicated via email
• Country list may be expanded or modified based on operational capabilities

11.3 Relationship to Other Policies

This Shipping Policy should be read in conjunction with:

• Our Terms and Conditions
• Our Return and Refund Policy
• Our Privacy Policy

11.4 Legal Compliance

• All shipping practices comply with applicable international shipping laws
• We reserve the right to refuse or cancel orders that violate shipping regulations
• Customers are responsible for compliance with their local import laws
• False declarations or shipping fraud will result in order cancellation and potential legal action

12. CONTACT INFORMATION

For all shipping inquiries, please contact:

GIGA Fitness Customer Support

Email: contact@gigafitness.com

Response Time: 24-48 hours

Mailing Address:
GIGA Chad Ltd.
611 South DuPont Highway, Suite 102
Dover, Delaware, 19901
United States

 

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Note: This Shipping Policy is effective as of September 11th, 2025 and supersedes all previous shipping policies. We reserve the right to modify this policy at any time. Please check this page regularly for updates.

Last Updated: September 11th, 2025

2024 GIGA Chad Ltd. All rights reserved.