YOUR 90-DAY QUALITY PROMISE

At GIGA Fitness, we build gear for people who refuse to waste their potential. Every product is tested by athletes who train 6-7 days per week, engineered for years of intense use, and backed by our ironclad quality promise.

Your transformation shouldn't be interrupted by gear failure. That's why every GIGA product comes with our 90-Day Quality Warranty, protecting you against any manufacturing defects from the date you placed your order.

WHAT'S COVERED

Full Coverage Includes

Your warranty protects against:

Material Defects Fabric failures, unusual pilling, premature thread deterioration, color bleeding beyond first wash, delamination of performance fabrics, or unexpected material breakdown under normal use.

Construction Issues Seam failures, stitching coming undone, zipper malfunctions (YKK zippers on premium items), button or snap failures, elastic degradation, or any structural weakness that appears during normal use.

Performance Failures Moisture-wicking technology that stops working, anti-odor treatment failing prematurely, unexpected shrinkage beyond care instructions, or any performance feature not delivering as promised.

Hardware & Components Drawstring failures, aglet separation, velcro malfunction, reflective strip peeling, logo deterioration, or any attached component failing under normal use.

WHAT'S NOT COVERED

Normal Wear & Tear

The warranty does not cover:

Expected Wear Patterns Natural fading from repeated washing, minor pilling from friction areas, gradual elasticity loss after extended use, or normal aging of materials over time.

Damage from Misuse Burns, cuts, or tears from external sources, damage from improper washing (bleach, excessive heat), modifications or alterations, pet damage, or accidents during activities.

Cosmetic Issues Minor color variations between batches, slight differences in fabric texture, normal creasing or wrinkling, or personal preference on fit or feel.

Beyond Warranty Period Any issues reported after 90 days from order placement, regardless of when you received or started using the product.

HOW TO FILE A WARRANTY CLAIM

Step 1: Document the Issue

Before contacting us, please: Take clear photos showing the defect from multiple angles. Include close-ups of the specific issue. Photograph the care label and any relevant tags. Note when you first noticed the issue.

Step 2: Contact Our Team

Email support@gigafitness.com with: Your order number in the subject line. Description of the defect and when it appeared. Photos documenting the issue. How the product was being used when issue occurred.

Step 3: Receive Your RMA

Within 24-48 hours, we'll: Review your warranty claim. Issue a Return Merchandise Authorization (RMA) number if approved. Provide a prepaid return label at no cost to you. Send detailed return instructions.

Step 4: Choose Your Resolution

Once approved, select your preferred option:

Full Replacement Immediate shipping of identical item. No waiting for return to be received. Express delivery at our expense. Keep training without interruption.

Full Refund Complete refund including original shipping costs. Processed within 5-10 business days of approval. No questions, no hassle.

Store Credit Plus Store credit for full purchase price. 10% bonus added for future purchases. Never expires, fully transferable. Applied instantly to your account.

WARRANTY BY PRODUCT CATEGORY

Performance Apparel

Tops, Tanks, Tees Coverage includes seam integrity, fabric performance, color fastness, shape retention, and moisture-wicking capability. Our athletic-cut designs maintain their form through hundreds of washes when cared for properly.

Shorts, Joggers, Compression Protection covers waistband elasticity, drawstring durability, pocket integrity, squat-proof guarantee, and fabric opacity. Every bottom is tested for maximum range of motion.

Hoodies & Outerwear Warranty includes zipper function (YKK on premium items), cuff and waistband integrity, hood shape retention, pocket durability, and thermal properties.

Accessories

Training Accessories Shaker bottles, lifting straps, gym bags covered for material defects, hardware failure, and construction issues. Same 90-day protection as apparel.

Performance Socks Coverage for compression retention, arch support integrity, moisture management, and durability. Designed to outlast your toughest sessions.

INTERNATIONAL WARRANTY

Global Coverage

Your warranty is valid in all 26 countries we serve: United States, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.

International Claims Process

Same protection, worldwide: File claims through support@gigafitness.com. We provide international prepaid return labels. No customs fees on warranty returns. Same resolution options available globally.

PROOF OF PURCHASE

What Counts as Proof

Valid proof includes: Order confirmation email from GIGA. Order number from your account. PayPal or payment processor receipt. Bank statement showing GIGA purchase.

Purchases from Unauthorized Sellers

Products must be purchased directly from gigafitness.com or authorized retailers. Items from third-party sellers, auction sites, or unauthorized retailers are not covered. Counterfeit products void all warranties.

CARE INSTRUCTIONS & WARRANTY

Maintaining Your Warranty

Following care instructions is essential:

Washing Guidelines Cold wash recommended for all products. Turn items inside out before washing. Use mild detergent without fabric softener. Avoid bleach or harsh chemicals.

Drying Best Practices Hang dry when possible. Low heat if machine drying necessary. Never use high heat settings. Avoid direct sunlight for extended periods.

Storage Recommendations Store in cool, dry place. Avoid compression for extended periods. Keep away from sharp objects. Don't store when damp.

QUALITY COMMITMENT

Why 90 Days

We chose 90 days because: Manufacturing defects appear within first months of use. It covers a full season of training. Provides peace of mind without enabling abuse. Proves our confidence in construction quality.

Continuous Improvement

Every warranty claim helps us: Identify potential improvement areas. Work with manufacturers on solutions. Update quality control processes. Build even better products.

FREQUENTLY ASKED WARRANTY QUESTIONS

Does the warranty transfer if I gift an item? Yes. The warranty follows the product, not the purchaser. The recipient would need the order number for any claims.

What if my issue appears on day 91? Contact us anyway. While the warranty officially expires at 90 days, we evaluate each case individually and often provide courtesy resolutions for loyal customers.

Do sale items have the same warranty? Yes. Every GIGA product carries the same 90-day warranty, regardless of price paid. Even final sale items are covered for defects.

Can I file multiple warranty claims? Yes. Each product is individually warranted. However, excessive claims may trigger review for potential abuse.

How quickly are warranty claims processed? Initial response within 24-48 hours. Approval decisions within 2-3 business days. Replacement items ship immediately upon approval.

Do I need to register my purchase for warranty? No registration required. Your order automatically includes warranty protection. Keep your order number for reference.

BEYOND THE WARRANTY

Customer Satisfaction

While our warranty covers 90 days, our commitment to your transformation is lifetime. If you experience issues beyond the warranty period, contact us. We often provide:

Loyalty Discounts Special pricing on replacements for long-term customers.

Repair Guidance Instructions for minor fixes you can do yourself.

Upgrade Opportunities Trade-in options for newer products.

CONTACT WARRANTY SUPPORT

For all warranty claims and questions:

Email: support@gigafitness.com Subject Line: Include "WARRANTY" and your order number Response Time: 24-48 hours, 7 days a week

Required Information: Order number, purchase date, description of issue, clear photos of defect, care history of product

LEGAL TERMS

Limitations

This warranty gives you specific legal rights. You may have additional rights varying by location. Some jurisdictions don't allow limitations on implied warranties.

Our liability is limited to the purchase price of the product. We are not responsible for consequential or incidental damages.

Dispute Resolution

Warranty disputes follow our Terms and Conditions dispute resolution process. Binding arbitration applies as outlined in our terms.

Modification Rights

We reserve the right to modify this warranty policy. Changes apply to purchases made after the modification date. Your warranty terms are locked at time of purchase.

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The GIGA Promise: We build gear for people who refuse average. If our products don't meet that standard, we make it right. Your transformation is our mission. Your trust is our foundation. Proof of work starts with products that work.

GIGA Chad Ltd. 611 South DuPont Highway, Suite 102 Dover, Delaware, 19901 United States

Last Updated: September 11th, 2025

© 2024 GIGA Chad Ltd. All rights reserved.