Track Order

Track Order

Enter your order number and email to see exactly where your gear is. Real-time updates from warehouse to doorstep.

FAQs

FAQs

Common questions answered. From sizing to shipping, community access to returns. Everything you need to know about GIGA.

Shipping

Shipping

Standard delivery 3-7 business days. Free domestic shipping on orders over $100. International options available.

Returns & Refunds

Returns & Refunds

14-day guarantee on unworn items with tags. Easy return process. Full refund once we receive your return.

Warranty

Warranty

Quality guaranteed. If your gear fails during normal training use, we'll replace it. Real warranty for real athletes.

FAQ

Ordering & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Solana Pay. Secure checkout powered by industry-standard encryption. We're one of the few fitness brands accepting crypto payments through Solana Pay.

Can I modify my order after placing it?

Contact support@gigafitness.com within 24-48 hours. Once processing begins, modifications may not be possible. We prioritize fast fulfillment.

Do you offer discount codes?

Yes, we occasionally offer discount codes to our community members and email subscribers. Follow us on social media or join our email list for exclusive offers. No fake urgency, just real opportunities to save.

Is there a minimum order?

No minimum, but orders over $100 ship free domestically. Every order, regardless of size, includes community access.

FAQ

Shipping & Delivery

Which countries do you ship to?

United States, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, UAE, United Kingdom.

What about customs and import duties?

We cover ALL customs, duties, and import fees. The price at checkout is final. No surprise charges on delivery.

How do I track my order?

Tracking information sent via email once shipped. Real-time updates available through our carrier partners. You can also track your order on the Track Order page.

What if my package is lost or stolen?

Lost packages: We investigate with the carrier and reship at no cost once confirmed lost.Stolen packages: File a police report. We're not responsible after confirmed delivery, but will work with you on solutions.

FAQ

Returns & Exchanges

What's your return policy?

14 days from order placement to initiate returns. Items must be unworn, unwashed, with tags. 90-day warranty for defects. Full policy at gigafitness.com/returns.

How do exchanges work?

We ship your replacement immediately, before receiving your return. Free shipping on all exchanges. Just email support@gigafitness.com.

What if I received the wrong item?

We'll send the correct item immediately via express shipping. You may keep the incorrect item in some cases. Plus 10% off your next order for the inconvenience.

Can I return sale items?

Items marked "Final Sale" cannot be returned except for defects. All sale items clearly marked at checkout.

FAQ

Product Information

How do I care for GIGA products?

Cold wash, hang dry recommended. Avoid fabric softeners which can affect moisture-wicking properties. Full care instructions on each product tag.

Are GIGA products ethically made?

Yes. We partner with manufacturers who meet international labor standards. Quality and ethics aren't mutually exclusive.

When will sold-out items restock?

Join our restock notifications on product pages. Popular items typically restock within 4-6 weeks.

Can I return sale items?

Items marked "Final Sale" cannot be returned except for defects. All sale items clearly marked at checkout.

FAQ

Community & Brand

Is the Discord community moderated?

Yes. Active moderation ensures supportive, focused environment. No spam, no harassment, just transformation.

Can I share GIGA content on social media?

Absolutely. Tag @gigafitness and use #ProofOfWork. Best transformations featured on our channels.

How do I report issues in the community?

Direct message any moderator or email support@gigafitness.com. We take community quality seriously.

Do you sponsor athletes or events?

We partner with athletes who embody proof of work. Not about follower counts but genuine transformation. Email partnerships@gigafitness.com with your story.

FAQ

Account & Technical

Do I need an account to order?

No, guest checkout available. But accounts track orders, save addresses, and earn rewards.

How do I reset my password?

Click "Forgot Password" at login. Reset link sent to your email within minutes.

Is my information secure?

SSL encryption, PCI compliance, and we never store payment information. Your data is protected to industry standards.

How do I unsubscribe from emails?

One-click unsubscribe in any email footer. Or email support@gigafitness.com. No hard feelings, we respect your inbox.

FAQ

Contact & Support

How do I reach customer support?

Open the chat app on the website or email: support@gigafitness.comResponse time: 24-48 hours, 7 days a weekInclude order number for fastest service

What are your support hours?

Email support monitored from Monday to Friday. Responses within 24-48 hours. Community available 24/7 for peer support.

Do you have phone support?

Currently email-only to keep costs down and prices accessible. Detailed responses to every inquiry.

Where are you located?

GIGA Chad Ltd., 611 South DuPont Highway, Suite 102, Dover, Delaware, 19901, United States